Refer & Earn

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1. How do I place an order?

You can place an order by selecting your product, adding it to the cart, and completing the checkout process with your shipping and payment details.

2. What payment methods do you accept?

We accept all major payment methods including:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (if enabled)

3. How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location.

4. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking link via email or SMS.

5. Do you offer returns or exchanges?

Yes, we offer returns/exchanges within 7–14 days of delivery.
For more details, please refer to our Return & Refund Policy.

6. What if I receive a damaged or wrong product?

If your product is damaged, defective, or incorrect, contact us within 48 hours with photos or videos. We will arrange a replacement or refund.

7. How do I cancel my order?

Orders can be cancelled before shipping. After shipping, cancellation is not possible, but you may request a return after delivery.

8. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected products and locations.

9. Are shipping charges included?

Shipping may be free above a certain order value. Otherwise, charges are calculated at checkout based on your location.

10. Do you ship outside India? (optional)

Currently, we ship only within India.
(Or you can change this based on your store.)

📞 Help & Support

1. How can I contact customer support?

You can reach us through:

📩 Email: support@yourstore.com
📞 WhatsApp/Phone: +91-XXXXXXXXXX

Support Hours:
Mon–Sat, 10 AM to 6 PM

2. How do I request a return or refund?

Email us or WhatsApp us with your Order ID and reason for return. Our team will respond within 24–48 hours.

3. I entered the wrong address. What should I do?

If your order has not been shipped, we can update your address.
Contact us immediately with your order details.

4. My tracking link isn’t working.

Sometimes tracking updates take 24 hours to reflect.
If it still doesn’t work, contact us — we will check it for you.

5. My order is delayed. What can I do?

Delivery delays can happen due to courier or location issues.
You can contact us, and we will coordinate with the courier to resolve it.

6. I want to speak to a real person.

Our team is always ready to help.
Message us on WhatsApp or call our support number anytime during working hours.